Question 1

What is a substance abuse or mental health crisis?

Accepted Answer

A crisis is any moment when an individual's substance use or mental health has escalated to the point that their safety, stability, or livelihood is at immediate risk. This can include an overdose, a psychiatric emergency, suicidal ideation, a relapse, or a rapid deterioration in functioning. A crisis does not always look dramatic — it can be quiet, private, and building for months before it becomes undeniable. Our role is to step in during that critical window, stabilize the situation, and guide the individual and family toward a structured path forward.

Question 2

How do I know if my loved one is in crisis?

Accepted Answer

If you are asking this question, you are likely already seeing warning signs. Trust that instinct. Crises rarely appear without a trail — what changes is our willingness to act on what we see.

Common signs include:
• Increased isolation, secrecy, or withdrawal from family and work
• Escalating substance use or drinking alone
• Sudden mood swings, paranoia, or erratic behavior
• Neglect of hygiene, responsibilities, or relationships
• Talk of hopelessness, being a burden, or wanting to disappear
• A recent loss, transition, or traumatic event that has destabilized them

You do not need certainty to reach out. A professional assessment can determine the severity and the right next steps — and early intervention can prevent an emergency.

Question 3

What happens during a crisis intervention?

Accepted Answer

A crisis intervention is a structured, professionally facilitated process designed to help an individual accept help when they are unable or unwilling to seek it themselves. We begin with a confidential consultation to understand the full picture — the substance use, the mental health history, the family dynamics, and any immediate dangers. From there, we coordinate a plan: assembling the right treatment providers, preparing the family, and facilitating a compassionate, boundary-driven conversation. The goal is not confrontation — it is to move the individual from crisis into care as safely and quickly as possible.

Question 4

Do you support mental health crises, or only addiction?

Accepted Answer

Both — and often they are the same crisis. Substance abuse and mental health conditions are deeply intertwined; treating one without the other rarely leads to lasting stability. We support individuals experiencing anxiety, depression, burnout, suicidal ideation, psychotic episodes, and acute psychiatric emergencies, as well as those navigating active addiction. Our team coordinates with psychiatrists, therapists, treatment centers, and medical providers to ensure every dimension of a person's wellbeing is addressed.

Question 5

Is the process confidential?

Accepted Answer

Absolutely. Confidentiality is the foundation of everything we do, particularly for the high-profile professionals and families we serve. We operate discreetly, coordinate with private providers, and never share a client's information without explicit consent. Whether we are working alongside a family office, an estate manager, a physician, or an employer, every conversation is protected.

Question 6

Do you work with the family as well?

Accepted Answer

Yes — family involvement is essential. A crisis does not only affect the individual; it reverberates through the entire family system. We help families understand what is happening, establish healthy boundaries, and avoid the patterns that may have unintentionally enabled the crisis. Newly formed boundaries will be tested — it is imperative to reach out for support when you feel uncertain, before you give in. Recovery is not only for the individual; the family heals alongside them.

Question 7

What is dual diagnosis and why does it matter?

Accepted Answer

Dual diagnosis means an individual is experiencing both a substance use disorder and a mental health condition — such as depression, anxiety, PTSD, or bipolar disorder — simultaneously. This is extremely common; the two conditions are deeply intertwined and often fuel each other. Treating only one while ignoring the other rarely leads to lasting recovery. We specialize in coordinated, integrated care that addresses both conditions simultaneously, with a unified team of psychiatrists, therapists, and recovery professionals.

Question 8

How much does crisis intervention or companionship cost?

Accepted Answer

Every situation is unique, and pricing depends on the level of care required — whether it's a single intervention, short-term crisis companionship, or a year-long structured recovery plan. We provide a detailed proposal after an initial confidential consultation. What we can tell you is that the cost of professional support is invariably less than the cost of an untreated crisis — financially, emotionally, and humanly. We encourage you to reach out for a consultation, and we will be transparent about costs from the first conversation.

Question 9

Is what you share with my family or employer confidential?

Accepted Answer

Absolutely. Confidentiality is the foundation of our practice, particularly for the high-profile professionals, executives, and families we serve. We never share a client's information, treatment status, or any details of our engagement with anyone — family, employer, attorney, or otherwise — without explicit written consent. Every member of our team operates under strict confidentiality agreements, and we are experienced in coordinating discreetly with family offices, estate managers, and private advisors.

Question 10

What areas do you serve?

Accepted Answer

We serve clients nationwide. Our team provides in-person crisis intervention, companionship, and coordination across major metropolitan areas and affluent communities throughout the United States — including Los Angeles, New York, South Florida, the Bay Area, Chicago, Dallas, Seattle, and many others. We also travel with clients as needed. If you are outside the areas listed on our site, please reach out — we can almost always help or connect you with trusted colleagues in your region.

Question 11

How quickly can you respond to a crisis?

Accepted Answer

We treat every inquiry as urgent. In active crisis situations, we can typically begin the consultation process within hours of your first contact, and we can mobilize in-person support rapidly depending on location and availability. If you are in an immediate emergency, please call 911 or 988 (the national mental health crisis line) first — then contact us. We can begin coordinating professional support immediately, often while emergency services are still involved.

Question 12

What happens if the person refuses help?

Accepted Answer

This is one of the most common and painful questions families face. A well-prepared intervention does not fail if the individual initially says no. During the preparation process, we help the family establish clear boundaries — what they will and will not continue to do. When those boundaries take effect, the environment that sustained the crisis begins to change. Often, the person accepts help within days or weeks of the intervention, once the structures that enabled the crisis are no longer available. We remain involved throughout this process.

Question 13

Are you a treatment center or a rehab?

Accepted Answer

No. We are not a treatment facility or a rehabilitation center. We are a crisis intervention, companionship, and recovery support service. Our role is to help individuals and families before, during, and after treatment — facilitating interventions, coordinating placement with appropriate treatment providers, providing sober companionship during transitions, and offering sustained coaching through the first year of recovery and beyond. We work alongside treatment centers, therapists, and medical professionals, not in place of them.

Crisis Support for
Life's Hardest Transitions

Comprehensive Support,
Personally Delivered

Crisis & Personal Companionship

Secure Coordination

Resilience Coaching

A Full Year of
Guided Recovery

Where Most
Support Falls Short

Crisis or Transition

The Gap

Stable Functioning

Built on Strength,
Driven by Compassion

Complete Discretion

Personally Matched

Available Around the Clock

Tailored to You

The People Behind
Your Recovery

Nick K. Mortimer

Ignat "Iggy" Navalny

Understanding
Substance Abuse & Mental Health Crises

What is a substance abuse or mental health crisis?

How do I know if my loved one is in crisis?

What happens during a crisis intervention?

Do you support mental health crises, or only addiction?

Is the process confidential?

Do you work with the family as well?

What is dual diagnosis and why does it matter?

How much does crisis intervention or companionship cost?

Is what you share with my family or employer confidential?

What areas do you serve?

How quickly can you respond to a crisis?

What happens if the person refuses help?

Are you a treatment center or a rehab?

Begin a
Confidential Conversation

Call Us

Email

Confidentiality

Crisis Support forLife's Hardest Transitions

Comprehensive Support,Personally Delivered

Crisis & Personal Companionship

Secure Coordination

Resilience Coaching

A Full Year ofGuided Recovery

Where MostSupport Falls Short

Crisis or Transition

The Gap

Stable Functioning

Built on Strength,Driven by Compassion

Complete Discretion

Personally Matched

Available Around the Clock

Tailored to You

The People BehindYour Recovery

Nick K. Mortimer

Ignat "Iggy" Navalny

UnderstandingSubstance Abuse & Mental Health Crises

What is a substance abuse or mental health crisis?

How do I know if my loved one is in crisis?

What happens during a crisis intervention?

Do you support mental health crises, or only addiction?

Is the process confidential?

Do you work with the family as well?

What is dual diagnosis and why does it matter?

How much does crisis intervention or companionship cost?

Is what you share with my family or employer confidential?

What areas do you serve?

How quickly can you respond to a crisis?

What happens if the person refuses help?

Are you a treatment center or a rehab?

Begin aConfidential Conversation

Call Us

Email

Confidentiality

Crisis Support for
Life's Hardest Transitions

Comprehensive Support,
Personally Delivered

A Full Year of
Guided Recovery

Where Most
Support Falls Short

Built on Strength,
Driven by Compassion

The People Behind
Your Recovery

Understanding
Substance Abuse & Mental Health Crises

Begin a
Confidential Conversation